Hitesha Chandranee, a content creator, from Bengaluru, in videos shared on social media. Yesterday she posted a video on social media. In the video she had a bloody gash on her nose that she said was the result of the delivery executive hitting her. Ms Chandranee, visibly shaking, said in the video, pointing to her bloody nose, "So guys my Zomato delivery order was late and I was talking to the customer care executive. And meanwhile the delivery person just did this. He hit me, left me bleeding here and ran off."  In another video, which she took later after she had bandaged her nose, she said, "I ordered food from Zomato as I was working since morning. I ordered food around 3:30 pm, which was supposed to get delivered by 4:30 pm, and I did not get the order on time, so I was constantly following up with the Zomato customer care that either gave me a free delivery for the same or just canceled the order.

And then the Zomato delivery guy came here. He was so rude... I didn't open the full door, I spoke to him from a gap in the door and told him I am talking to the customer care... I told him I don't want the order since it was very late. But he refused to take the order and started screaming, 'bloody I am your slave or what'... It felt so threatening, I got scared and I tried to push the door. But he was so huge, he pushed back the door, snatched the order back from me and punched me. Then he ran away..."  Zomato in a statement said the delivery partner has been delisted from the app. They also Tweeted saying, "We can't emphasise how sorry we are, rest assured we'll take necessary actions to prevent such incidents from happening in the future.” 

Tags

• Hitesha Chandrane
• bengaluru
• zomato

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